Cleaning can take from a few days to several weeks, depending on your rug. All cleaning takes place in the Kite's Cleaners in-plant rug cleaning studio on Alta Mere, an ideal environment for cleaning the most intricate to the simplest of rugs from around the world.
We can pick-up and drop off at your location or call 877-731-4063 to speak with our Rug Specialist about scheduling pick-up and delivery. Turnaround time is usually 10 working days.
Our experts can even carefully clean your antique area rugs. Learn more.
OUR PROCESS
INSPECTION
Once an area rug arrives in the rug cleaning studio, our IIRC certified Master Rug Cleaner will begin the cleaning process with a detailed inspection. This will reveal whether the rug is machine or handmade, what its likely country of origin is, its fiber content, and the best cleaning methods for the specific rug.
DYE TESTING
Bleeding of dyes is caused by many factors. It is not possible these days to look at a rug and determine by inspection alone that the dyes will not bleed. This is why we test every rug before cleaning. If a rug has 20 colors, we will do 20 dye tests. If we determine the rug's dyes are likely to migrate, we will discuss alternative cleaning methods with you. At this point we will call with an estimate and discuss additional treatment options.
DUST REMOVAL
Before washing your area rug, it is dusted to remove particulate soil. Our professional dusting system is a gentle, yet highly effective way to remove literally pounds of dust, dirt and small particles from your rug, which are impossible to remove with a standard vacuum cleaner.
WASHING AND PET URINE REMOVAL
Deep cleaning, deodorization and stain removal takes place in our custom-designed saturation pit. As water flows gently through the rug, the technician uses specially formulated detergents to clean and deodorize. Heavily soiled rugs are placed into our submersion tank where enzymes break down accumulated and crystalized urine. Special attention is given to any stains or pet odors, treating them by hand to ensure optimal results.
COMPLETE RINSING AND WATER EXTRACTION
After thorough rinsing, the rug is rinsed once again, and a squeegee and water extracting vacuum are used to release moisture. The rug is then placed in our centrifuge where all soap and 95% of the water is throughly removed.
DRYING AND BLOCKING
Rugs will hang or lay flat, depending on their size. Gentle air movement helps them to dry evenly. If needed, blocking is used to return the rug to its original shape and ensure that it lays flat when reinstalled in the home.
RUG GROOMING
Once dry, the rug is groomed. This hand finishing of the fringe and fluffing of the pile will restore the rug's soft feel and original texture.
